Booking & Cancellation Policy
The bookings and cancellation policy is reviewed every year by the committee and published on our website. The policy is for both members and non-members. The policy applies from Labour weekend to Queen’s Birthday Weekend (inclusive) and for AGM weekend i.e. times of greatest demand for the accommodation and may be applied for other times as required.
Rotota is a private club and reserves the right to decline non-member’s access to our facilities. The club runs on a voluntary basis and you must allow 5 days to process your booking request. Visitors arriving without a booking will be turned away and risk future denial to visit.
Bookings
- When booking a campsite, cabin or caravan, Rotota will confirm your booking by email. Please pay the total shown in the email to confirm your booking within five days, otherwise it will be cancelled.
- A booking is confirmed only when full payment has been made. Payments can be made online or to our account:
- Rotota Sun Club
03-0415-0308656-00
- Rotota Sun Club
- Overseas visitors, please contact us and we can arrange payments directly with you.
- There is a two night minimum for booking club accommodation during public holiday periods.
- We are closed for the winter months to non-member visitors. Please double check your proposed visit is within the summer period.
Cancellations
- Cancellations giving 48 hours or more notice are eligible for a full credit that can be used within the next 12 months at Rotota. Cancellations must be emailed to bookings@rotota.co.nz
- No credits are given for cancellations that give less than 48 hours notice.
- No credits are given for arriving later or departing earlier than the booking (unless at least 48 hours notice is given).
- Refunds are only given in exceptional circumstances and at the discretion of the booking officer.
- Any Covid-related cancellations will also be refunded.